Managing Principal/Co-Founder, ON, Inc
Founding Chairman of Kayak.com
Terry Jones, founder of Travelocity.com, led the company as President and Chief Executive Officer from its beginning until 2002. Prior to that, Jones served as Chief Information Officer at Sabre Inc., and is now managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves on the Board of Directors of Earthlink, Inc., La Quinta Corporation, Kayak.com, and is a special venture partner with General Catalyst Partners. Jones knows that the 21st century demands new marketing techniques, new methods of creating brands and new weapons to create technological advantage. As companies work to develop successful multi-channel strategies, and capture the on-line generation as customers, Jones can provide real world examples that audiences can use in this complex new environment.
Leadership in a Wired World
It is a new world out there — a world where ‘the office’ is anywhere and communication is constant; where the pace of change is staggering, and where the ‘wired generation’ is entering the work force. In this new world, how do you lead? The basic principles of good leadership haven’t changed in hundreds of years. But,in this new world, how we apply them must change. Today’s new workers have been raised in the digital age, multi tasking since the age of 3, and been online for most of their life. How can companies most effectively communicate with, lead, and leverage this very different employee base? Terry Jones has led both large corporations and small startup companies as a CEO, board member, and consultant. His innovative leadership style has helped reshape the travel industry. In this keynote speech, Jones offers concise and actionable insights into how leadership is changing in this new technology-driven world.
Entrepreneurship – Entrepreneur or Intrapreneur?
Online research will soon influence over $1 trillion in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store. Terry will show your audience the importance of adding digital relationships to your company’s strategies. At companies such as Travelocity, Kayak.com, La Quinta Hotels and Earthlink, Terry has been involved in creating, leading and implementing CRM strategies that leverage the digital world.
The Business of Innovation
Growth – every company has to have it. But in today’s hypercompetitive environment and difficult economy how do you get it? Terry Jones, master of innovation took a team of ten and built a multi billion dollar enterprise based on an innovative idea that most of his colleagues thought would fail. Jones created a culture of innovation where new ideas were celebrated, mistakes became fast learning loops, and employees learned that anyone can innovate.
In this insightful keynote presentation, Jones takes audiences through the steps to nurture new ideas and the organizational structures, funding policies, and team members required for success. Many keynote speakers talk about the future. Jones gives audiences step by step plans to create it.
Building Digital Relationships With Your Customers
Online research will soon influence over a trillion dollars in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store. Terry Jones shows audiences the importance of adding digital relationships to any company’s strategies. At companies such as Travelocity.com, Kayak.com, La Quinta Hotels, and Earthlink, Jones has been involved in creating, leading, and implementing CRM strategies that leverage the digital world. Jones opens the door to this new world with examples drawn from all types of online and offline companies. He discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior online.
Not just for consumer companies, Jones’ techniques are essential for the industrial buyer whose world is also being reshaped online. Participants in this keynote presentation will learn how to craft a multi-channel strategy to deal with tomorrow’s marketplace.
Terry Jones is on the cutting edge of innovation and change. As founder of Travelocity.com, chairman of Kayak.com, and Chief Information Officer at American Airlines/Sabre, Terry has a proven track record of leading companies whose innovations have changed an industry. For the last five years through his consulting practice, as a board member and as a venture capitalist, Terry has been helping companies use the tools and techniques he’s developed to keep up with this rapidly changing world.
As Terry has worked in small startups and the corporate world he has a unique perspective on innovation and can offer audiences real world examples of how to create a culture of innovation in their companies. A lively, humorous and entertaining speaker Jones always does the research necessary to customize his presentations for each audience.
Jones’ credentials have breadth and depth. In the 70s Terry helped create one the of the fastest growing business travel companies ever formed. In the 80s and 90s Terry led product development, programming and operations at American Airlines SABRE, the computer system that became a Harvard case study on automating your customers. And then in 1996 he founded Travelocity.com and took it from a team of 10 to a multi billion dollar public company. But he didn’t stop there, after leaving Travelocity he became chairman of Kayak.com, a completely different travel site, that in three years is the size of Priceline.
A graduate of Denison University, Jones entered the business world in 1971 as a travel agent with Vega Travel in Chicago. Today he serves as principle of Essential Ideas a company he founded to help companies in the transition to the digital economy. He is chairman of Kayak.com and serves on the boards of Rearden Commerce, Smart Destinations and EarthLink. He is a special venture partner at General Catalyst Partners and serves on the boards of the Lake Tahoe Shakespeare Festival and the Technical Advisory Committee of the Boy Scouts